@extends('layouts.app') @section('content')

Department Performance

Reports  ›  Department Performance
{{-- Filters --}}
@include('reports._date-presets')
{{-- Summary tiles --}} @php $tiles = [ ['label' => 'Departments', 'value' => number_format($summary['departments']), 'color' => '#3b82f6'], ['label' => 'Total Calls', 'value' => number_format($summary['total']), 'color' => '#475569'], ['label' => 'Answered', 'value' => number_format($summary['answered']), 'color' => '#16a34a'], ['label' => 'Answer Rate', 'value' => $summary['answer_rate'] . '%', 'color' => '#0e7490'], ]; @endphp
@foreach($tiles as $t)
{{ $t['label'] }}
{{ $t['value'] }}
@endforeach
Calls by department
Breakdown
@forelse($rows as $r) @empty @endforelse
Department Members Calls In Out Answer % Missed Talk
{{ $r->name }} {{ $r->members }} {{ number_format($r->total) }} {{ number_format($r->inbound) }} {{ number_format($r->outbound) }} @php $ar = $r->answer_rate; $c = $ar >= 80 ? 'success' : ($ar >= 50 ? 'warning' : 'danger'); @endphp @if($r->total > 0) {{ $ar }}% @else — @endif {{ number_format($r->noanswer) }} {{ $r->talk_human }}
No departments configured.
@endsection @push('scripts') @endpush