Reports & Analytics
Insight into call activity, performance and trends.
@php
$cards = [
['route' => route('reports.call-analytics'), 'live' => true, 'icon' => 'bar-chart-2', 'title' => 'Call Analytics', 'desc' => 'Volume, answer rate, busiest hours, direction split and top extensions.'],
['route' => route('reports.missed-calls'), 'live' => true, 'icon' => 'phone-missed', 'title' => 'Missed Calls & Callbacks', 'desc' => 'Every unanswered inbound call as an actionable callback list, with resolution status.'],
['route' => route('reports.department-performance'), 'live' => true, 'icon' => 'users', 'title' => 'Department Performance', 'desc' => 'Calls, answer rate and talk time per department.'],
['route' => null, 'live' => false, 'icon' => 'git-branch', 'title' => 'Trunk Utilisation', 'desc' => 'Calls and minutes per trunk, with concurrent-call peaks.'],
['route' => null, 'live' => false, 'icon' => 'key-round', 'title' => 'PIN Usage', 'desc' => 'Calls, minutes and destinations per PIN, user and department.'],
['route' => null, 'live' => false, 'icon' => 'mic-2', 'title' => 'Recording Insights', 'desc' => 'Volume, transcription coverage and conversation tags.'],
];
@endphp
@foreach($cards as $c)
{{ $c['title'] }}
@unless($c['live'])Soon@endunless
{{ $c['desc'] }}
@if($c['live'])
Open report
@else
@endif
@endforeach